Guides
Step-by-step playbooks for every workflow on the platform.
Channels
Branded App Setup: From Brand Assets to App Store Live
What we need from you, what we do on our end, and what to expect during Apple/Google review.
Apr 30, 2026
Microsite Design Customization
Brand colors, logo, splash screens, social links, and templates — what you can change in Channels → Brand config and what stays fixed.
Apr 30, 2026
How QR Table Ordering Works
What your guests experience when they scan a QR at the table, and what your onboarding manager configures behind the scenes.
Apr 30, 2026
iPad Kiosk Setup: Self-Order at the Counter
Hardware, the Eatsy iPad app, kiosk lockdown, and the printer/card reader pairing your onboarding manager handles.
Apr 30, 2026
Operations
Order Management Training for Kitchen Staff
The Eatsy Order Management product runs on a kitchen tablet, separate from admin.eatsyorders.com. Train your team on the kanban in 20 minutes.
Apr 30, 2026
Multi-Location Setup: Run 2–25 Locations from One Dashboard
Per-location catalog overrides, hours, delivery footprint, employees. How adding a new location works — staff-led, with what you control yourself in admin.
Apr 30, 2026
Staff Permissions: Employees, Roles, and Per-Location Access
Add employees in Users → Employees. Define roles in Users → Roles. Assign granular permissions in Users → Permissions. Per-location scoping included.
Apr 30, 2026
Receipt Printers: Pairing, Configuration, and Daily Operations
Supported models, USB vs. Bluetooth setup, dual-printer configurations, common issues.
Apr 30, 2026
Cash Handling: Online vs. In-Store, Cash Drawers, End-of-Day Reconciliation
How Eatsy handles cash payments, when to use cash on delivery vs. pickup, end-of-day reconciliation.
Apr 30, 2026
Marketing & Growth
Loyalty Program Design: Pick the Right Type for Your Business
Points, visits, or tiers — which loyalty model fits your operation, and how to configure it without over-engineering.
Apr 30, 2026
WhatsApp Campaigns: Setup and US Compliance
How to launch WhatsApp Business campaigns from your dashboard, what's pre-approved by Meta, and how to stay compliant.
Apr 30, 2026
Push Notifications: Compose, Segment, Send
Push notifications drive 5–10× the engagement of email. Here's how to use them without becoming the customer who unsubscribed.
Apr 30, 2026
Birthday Rewards: Set Up the Highest-Conversion Trigger
Birthday rewards have a 28–35% conversion rate — by far the highest of any loyalty trigger. Here's how to configure yours.
Apr 30, 2026
Win-Back Automation: Recover Lapsed Customers Automatically
Customer who hasn't ordered in 30/60/90 days? Win-back automations recover 12–18% of them. Here's how to configure yours.
Apr 30, 2026
Catering
Catering Menu Setup: Separate Menu, Lead Times, Deposits
Configure catering as its own ordering flow — different menu, forced lead times, deposits at booking. The full workflow.
Apr 30, 2026
Corporate Accounts: Net-30 Invoicing for Catering Customers
Set up corporate accounts so repeat catering customers (offices, hospitals, schools) can book without paying upfront and pay monthly instead.
Apr 30, 2026
Delivery
IHD Delivery Setup: Eatsy's Aggregated Driver Network
How to enable IHD — Eatsy's delivery aggregator that routes orders to Uber Direct, DoorDash Drive, and Routemasters. No marketplace commission. Configure zones, fees, and routing.
Apr 30, 2026
In-House Fleet: Run Your Own Delivery Drivers
If you have your own drivers, Eatsy's in-house fleet dispatch routes orders to them efficiently. Setup, dispatch logic, and per-driver tracking.
Apr 30, 2026