Menu setup is staff-led. You don't click an "Import" button anywhere — your onboarding manager runs the import for you and hands the catalog back in admin.eatsyorders.com → Menu management for your review and edits. Here are the three paths.
Path 1: POS sync
If you're on a supported POS, we connect to your POS account and pull the live catalog. You get every item, modifier group, modifier, price, category, and category order. We mark items currently disabled in your POS as inactive in Eatsy. Allergen tags come over if you've tagged them.
What doesn't come over automatically: item photos (most POSes don't store them at the right resolution — you upload them in Eatsy or skip), and inventory tracking (Eatsy doesn't currently sync inventory two-way).
After the import, EatsyAI generates bilingual EN+ES descriptions for every item using your brand voice. You'll get an email when ready (typically within 4 hours of the import).
Re-syncing later
If you change your POS catalog after launch, your onboarding manager can re-run the sync. It's a one-way pull (POS → Eatsy), so edits you make in Eatsy don't push back. Treat your POS as the source of truth or coordinate edits in both.
Path 2: EatsyAI from photo or PDF
If you're not on a supported POS, send your menu as a photo, PDF, or chalkboard image. EatsyAI is Eatsy's menu intelligence — it was trained on restaurant menus and pulls items, descriptions, prices, modifier groups, and category headings.
Confidence by source:
- Printed menus and PDFs: highest accuracy (95%+)
- Chalkboards: 80–90% depending on legibility
- Handwritten menus: 75–90% depending on handwriting
For multi-page menus (10+ pages), we process in batches of 4–5 pages and review each batch before moving on.
EatsyAI also writes bilingual EN+ES descriptions. You review everything in Menu management before publish.
Best photo practices
Shoot the menu straight-on, flat lay, with even lighting. Angled photos cut accuracy. If you're sending a PDF, send the original (vector) PDF rather than a scan if you have it — text extraction is dramatically better.
Path 3: Catalog clone
If you're a new location of a company already on Eatsy, your onboarding manager clones the master catalog from another location. You then tweak per-location items, prices, or modifiers in Menu management. This path is the fastest — usually under an hour from kickoff to a reviewable catalog.
This surface is exposed in admin.eatsyorders.com → Location management → Import catalog for staff use during multi-location rollout.
What you do after import
In admin.eatsyorders.com → Menu management:
- Resume tab — see the menus assigned to your location at a glance.
- Menus / Categories / Products / Modifiers tabs — walk every item, edit anything wrong, accept everything right.
- Featured products — pin 3–6 high-margin items to the top of the menu.
- Schedule — if some items are only available certain days/hours (brunch, late-night), set the schedule here.
- Massive upload — for bulk additions later (new seasonal menu, etc.), this gives you a structured form to add many items at once.
Once you click Publish in the top-right of the dashboard, the menu pushes live across every channel.