You're 24 hours from going live. Run this checklist first.
The 12-Item Checklist
Menu (in admin.eatsyorders.com → Menu management)
- Every item has a price
- Every item has a description (EN + ES)
- Modifier groups configured (sizes, proteins, sauces)
- Allergen tags reviewed and confirmed
- Items currently 86'd are marked as inactive
- Photos uploaded for top 10–15 items (boosts conversion ~12%)
- Featured products pinned (3–6 high-margin items)
Branding (Channels → Brand config)
- Logo uploaded at company and location level
- Main color and contrast color set (contrast is not
#FFFFFF) - Splash Screens configured EN + ES
- Social links added (Instagram, Facebook, etc.)
Operations (handled by your onboarding manager — confirm with them)
- Hours of operation confirmed
- Delivery footprint confirmed (zones, fees, minimums)
- Payment gateway connected (Shift4 or NMI) and a test charge ran successfully
- Tax rates set per location
- Test order placed and fulfilled end-to-end
Marketing
- "Order online" button added to your existing website (if applicable)
- Google Business Profile updated with the new ordering URL
- Social media announcement scheduled (Instagram, Facebook)
- Email to existing customer list (if you have one) drafted
Don't skip the test order
The number-one mistake new operators make is launching without doing one real end-to-end test. Place an order yourself, pay with your card, watch it appear in your Orders log and on the Order Management tablet, fulfill it. Catches 80% of preventable problems.
After launch
- Day 1–7: monitor
Ordersand the Order Management tablet throughout service. Catch any orders that don't process cleanly. - Day 7: review your first week of data — total orders, top channels, top items, average ticket.
- Day 14: schedule a check-in with your onboarding manager. Adjust delivery footprint, hours, anything that's not working.
- Day 30: start your loyalty program (if you didn't on day 1) — see Loyalty Program Design.
Common day-1 issues (and fixes)
- Receipt printer doesn't print — check the cable, restart the printer, troubleshooting guide.
- Customer says they can't pay — check the gateway is connected and live (not test mode) in
Account → Settings → Payment providers, troubleshooting. - Order doesn't appear — refresh the page, check internet, troubleshooting.
If something's off and you can't figure it out, hit your onboarding manager — that's what they're there for.