Most operators go from "I just signed up" to "I just got my first online order" in 5–7 days. Eatsy is high-touch — your onboarding manager does most of the heavy lifting. Here's the path.

Step 1: Schedule your kickoff call

After you sign up, you'll get an email to book a 30-minute kickoff call with your onboarding manager. Pick the earliest slot — every day you wait is a day of third-party commission.

In the call, we collect: your domain (or confirm you want a free subdomain), your brand colors and logo, photos of your menu (printed, PDF, or your POS export), your delivery footprint, and the contact who'll own the Eatsy account.

What to have ready before the call

Logo (vector preferred), brand colors as hex codes, a recent menu (any format — printed photo, PDF, or POS export), and the email/phone of whoever will own the Eatsy account. The faster you send these, the faster you go live.

Step 2: We import your menu

Your onboarding manager handles the menu import — three paths depending on what you have:

POS-driven: if you're on a supported POS, we sync your live catalog so items, modifiers, prices, and categories come over automatically.
EatsyAI from photo or PDF: EatsyAI reads your printed menu, chalkboard, or PDF and produces a digital catalog with bilingual EN+ES descriptions.
Catalog clone: if you're a new location of an existing Eatsy company, we copy the master catalog and you tweak per-location.

You'll get the menu in your dashboard for review, usually within 24 hours of the kickoff. See How We Import Your Menu.

Step 3: You review the menu and finalize branding

Log into admin.eatsyorders.com. Two things to do:

Menu management → Menus. Walk every category and item. Edit anything wrong. Most operators spend 30–45 minutes; large menus (200+ items) take 1–2 hours. This is the only manual menu work you do.
Channels → Brand config → Appearance. Confirm your logo, main color, contrast color, and Splash Screens. See Set Up Your Brand & Microsite.

Step 4: We connect your domain

Your onboarding manager sets up the DNS, SSL, and email forwarding. You can use:

A custom domain you already own (yourrestaurant.com or a subdomain like order.yourrestaurant.com)
The free Eatsy subdomain (<yourslug>.eatsyorders.com) — live within minutes, no DNS work on your side

See Connect Your Domain.

Step 5: We launch

Day 5 or 6: your Microsite goes live. We submit it to Google for indexing and run the publish pipeline so the site renders correctly. You get a launch checklist — see the Pre-Launch Checklist.

If you bought the Branded App plan, App Store and Google Play submissions go out the same week. Approval typically takes 5–7 days.

What if I'm a multi-location operator?

Multi-location takes 2–3 weeks instead of 5–7 days because we configure each location's catalog overrides, hours, delivery footprint, and staff. See Multi-Location Setup.

What you can skip on day one

You can launch without:

Loyalty configured (add it in week 2 — Marketing → Loyalty)
Catering enabled (toggle it on in Channels → Website when ready)
WhatsApp campaigns or Discounts (configure during your first marketing review)
Every delivery zone perfect (start with the obvious ones, expand later)

Don't let perfect get in the way of live.