One queue, every channel
Branded App, microsite, QR, iPad orders all land in the same view. No tab-switching. No missed orders.
Order Management
One dashboard. Every order. Every channel.
Branded app, microsite, QR, iPad — all into one real-time queue. Bilingual. Multi-location. Built for the kitchen floor, not the back office.
Included in every planOrder Management
Nuevo3
#1042App
Mesa 5
- 2× Tacos al Pastor
- 1× Aguas Frescas
$33
#1043Web
Pickup
- 1× Pollo Asado
$18
En proceso2
#1041QR
Mesa 12
- 3× Tacos al Pastor
$42
Listo1
#1040iPad
Mostrador
- 1× Flan
$7
Real-time
Order updates with audio alerts. No refresh needed.
All 4 channels
App, microsite, QR, iPad — one queue.
EN + ES
Operator UI in your team's language.
Built for the kitchen floor. Looks like a KDS, works like one.
Most online ordering platforms give you a clunky “manager dashboard” buried in tabs. Useless during a 7pm rush.
Eatsy Order Management is the opposite. Big tickets, color-coded status, audio alerts when new orders land. The kitchen runs it on a wall-mounted screen or a tablet. The owner runs it from their phone. Same data, scaled to whatever device is open.
Real-time, with audio alerts
New orders ping audibly. Status changes are instant. WebSocket-based — no manual refresh ever.
Multi-location built in
One owner login switches between locations. Per-location reports. Per-location staff permissions.
Operator UI in EN or ES
Switch the dashboard language per user. Spanish-dominant kitchen staff don't translate in their heads.
How a single order flows
- 1Step 1
Order arrives
Customer places it from any channel. Audio chime + ticket appears in “New” column with channel badge.
- 2Step 2
Kitchen accepts and starts
Staff taps “Start” — ticket moves to “In progress.” Customer auto-receives a status update.
- 3Step 3
Order is ready
Staff taps “Ready” — ticket moves to “Ready” column. Customer auto-notified by SMS or push (matching their language).
- 4Step 4
Order completes
Pickup: customer arrives, staff confirms handoff. Delivery: routed via Uber Direct / IHD / fleet, dispatched and tracked.
What's under the hood
WebSocket-based real-time updates
The dashboard is push-based, not poll-based. New orders appear instantly across every connected device — no refresh button.
- Multiple staff logged in simultaneously, all see the same state
- Configurable audio alert (off, soft chime, loud bell — for noisy kitchens)
- Reconnects automatically after brief internet drops
Multi-location switcher
One login. All your locations. Switch contexts in one click. Owners see consolidated reports across all units.
- Per-location permissions — staff at one location can't see orders at another
- Aggregate dashboard for owners (total revenue, orders, average ticket across all units)
- Per-location menu, hours, delivery zones — set independently
Bilingual operator UI
The dashboard itself is fully bilingual. Each staff member picks their language at login. Spanish-dominant cooks read the modifiers and special requests in Spanish.
- Customer-submitted special requests pass through verbatim — no translation that loses nuance
- Allergen and dietary tags translated by EatsyAI
- Receipts and printer outputs match the customer's language
Reporting that's actually useful
Daily, weekly, monthly views. Per-channel breakdown. Per-item performance. Export to CSV.
- Channel-mix reports (which orders come from app vs. microsite vs. QR vs. iPad)
- Top items, slowest items, refund rate
- Order completion time tracking — flag your bottlenecks
“App, microsite, QR — every order lands on the same kitchen tablet. The line cooks don't care which channel it came from. We don't either.”
Las Brisas Café
Union City, NJ
Pairs with
Included in every plan
This module ships with both the Microsite plan ($89.99/mo per location) and the Branded App plan ($149.99/mo per location). No extra cost.
See full pricing →Order Management questions
No. It complements your POS. Your POS handles in-restaurant transactions; Eatsy Order Management handles online orders from all four Eatsy channels (app, microsite, QR, iPad). If you have Shift4, the two integrate natively — orders pass to your KDS and payments reconcile in your POS reporting.
Existing orders already in your queue stay accessible — the dashboard caches them locally. New orders won't arrive until you're back online (since they require internet to place anyway). When connectivity restores, any orders placed during the outage flow in immediately. Customers placing orders during an outage see a clear message and we offer to notify them when ordering is back up.
Yes. Unlimited concurrent users on every plan. Cashier on iPad, line cook on a wall screen, owner on their phone — everyone sees the same real-time state. Permissions per user (kitchen-only, manager, owner).
Both, plus tablets. The dashboard is responsive — it adapts the column layout for phones (stacked queue) vs. tablets (2 columns) vs. wall-mounted screens (3 columns side by side). Most kitchens use a 12-inch or larger tablet on a wall mount.
Top-right dropdown in the dashboard. One click. Owners can also see an “All locations” aggregate view that shows every active order across every unit, color-coded by location. Useful for catching kitchen bottlenecks across multiple stores.
Yes. Receipts auto-print to your kitchen printer when an order is accepted (configurable per channel — for example, only print for delivery orders). Orders export to CSV from the reports view — daily, weekly, custom date range. Shift4 customers get the data in their POS reports too.
One dashboard. Every order. Every channel.
15-minute demo. We'll set this up with your menu, your colors, your locations. Hablamos español.