On-demand last-mile delivery
Eatsy + Uber Direct: same drivers, none of the commission.
Tap into Uber's driver fleet for delivery on YOUR orders — from your branded app, microsite, or phone. Pay a flat per-delivery fee, keep your customer relationship.
Native IntegrationHow orders flow to drivers.
Eatsy dispatches each delivery to the closest available Uber driver via Uber's real-time API.
Order created
Customer places a delivery order on your branded app, microsite, or via phone.
Driver assigned
Uber's ETA-aware dispatch finds the closest available driver — usually within 60 seconds.
Live tracking
Customer sees live driver location in your branded app or via SMS link — same Uber tracking experience.
Delivery confirmation
Photo confirmation + signature on delivery; refund handling built in.
Coverage, ETAs, and the rural caveat.
Uber Direct works almost everywhere Uber rides work — but not quite everywhere.
- Supported
Major US metros (NYC, LA, Chicago, Miami, Dallas, etc.)
- Supported
Mid-size cities (population > 100k)
- Supported
Suburbs of major metros
- Not supported
Rural areas (population < 25k or > 30 min from a metro)
Coverage is driver-dependent. We recommend in-house delivery (IHD) for rural restaurants.
- Supported
Same-day on-demand delivery
Median driver ETA: 8–12 min from order accept.
- Supported
Scheduled delivery (up to 7 days out)
- Beta
Multi-stop / catering (>$200 single order)
Single-stop fully supported; consolidated multi-stop in beta.
- Supported
Refunds for failed deliveries
- Supported
Driver tipping (customer to driver)
- Not supported
Cash on delivery
- Supported
Live driver tracking inside your branded app
- Beta
Hot bag / temperature-controlled delivery
Live in 3 days.
Most restaurants take their first Uber Direct order within 72 hours of signing up.
- 1
Verify Uber Direct coverage
15 minEatsy teamEatsy team checks coverage for your delivery radius. Uber Direct works in 99% of US metros + suburbs. We confirm before you commit.
- 2
Connect your Uber Direct account
1 dayEatsy teamEither use an existing Uber Direct account or we create a new one through our partner portal. We handle the API credentialing.
- 3
Configure delivery zones + fees
20 minYouPick your delivery radius (default 5 miles), set customer-paid delivery fee, set order minimums. Defaults are sensible — most operators ship without changes.
- 4
First test delivery
15 minYouPlace a test order to a real address. Watch it dispatch + deliver. If it works, you're live for everyone.
Uber Direct integration questions
Uber Eats is a marketplace — Uber sells your food on their app and takes 15–30% commission. Uber Direct is just the delivery rails — you sell on your own channels (branded app, microsite, phone) and pay a flat per-delivery fee (typically $7–10) for the driver. Same fleet, none of the marketplace tax.
Per-delivery price varies by distance and demand — typically $7–10 for a standard 3–5 mile delivery in a major metro. You decide what to charge the customer; the difference is your delivery margin.
Uber Direct's SLA covers 99%+ pickup reliability. If a driver no-shows, the system auto-redispatches; if it fails entirely, the order is refunded. You're not on the hook.
No. Uber Direct drivers are covered under Uber's commercial auto policy during dispatch. You don't carry the delivery liability.
Single-vehicle catering (one car, one drop) is fully supported. Multi-vehicle catering (orders > $300 needing multiple drivers) is in beta — talk to your account manager.
Use Eatsy's in-house delivery dispatch (IHD) instead — your own drivers, on Eatsy's dispatch software. Some restaurants run both, with Uber Direct as overflow during peaks.
Eatsy + Uber Direct: same drivers, none of the commission.
See how the integration works in your stack. 15-minute demo. Hablamos español.