Your drivers, our software
IHD: dispatch your own drivers, keep every dollar.
Run an in-house delivery fleet without building software. Driver app, dispatch dashboard, route optimization, payouts. The lowest-cost-per-delivery option for restaurants doing 50+ deliveries per week.
Eatsy native moduleHow a delivery flows in IHD.
Order in → driver assigned → live tracking → confirmed delivery. All on Eatsy.
Order received
Customer order from any channel hits the dispatch queue.
Driver matched
Auto-assign to closest on-shift driver, or dispatcher manually assigns.
Driver app
Driver sees order on the IHD driver app — pickup, route, deliver.
Customer tracking
Customer sees live driver location in your branded app or via SMS.
Driver payout
Track tips, mileage, hours per shift. Payroll export ready every Friday.
What IHD does and doesn't do.
For restaurants that already run (or want to run) their own delivery — not a marketplace.
- Supported
Driver iOS + Android apps
- Supported
Dispatch dashboard for managers
- Supported
Auto-assign by proximity
- Supported
Manual override / dispatcher control
- Supported
Live customer tracking via your branded app
- Supported
Tip splitting / driver payouts
- Supported
Mileage tracking for driver reimbursement
- Not supported
Background checks for new drivers
You own driver hiring + screening. Eatsy provides the dispatch software only.
- Not supported
Driver insurance
You provide. Most operators carry "delivery driver" rider on commercial auto policy.
- Beta
Route optimization for multi-stop
- Planned
Surge / peak demand auto-throttling
Q2 2026.
- Supported
Hybrid IHD + Uber Direct overflow
Common for high-volume restaurants — IHD primary, Uber Direct overflow.
Onboard your fleet in 1 week.
Most restaurants are dispatching their first IHD delivery within 5 business days.
- 1
Define your delivery zones
1 hourYouSet delivery radius per location, day-of-week hours, minimum-order thresholds. Eatsy team helps benchmark against comparable operators in your metro.
- 2
Add your drivers
2 daysYouInvite drivers via email; they install the IHD driver app, complete profile, get verified. You handle background checks externally.
- 3
Run a test delivery
30 minEatsy teamEatsy team places a test order to a real address. Watch the dispatch flow end to end with your dispatcher.
- 4
Soft launch
1 weekYouTurn IHD on for a single channel (e.g., branded app only) for 1 week. Iterate. Then enable across all channels.
In-house dispatch (IHD) questions
No. IHD is the dispatch software — driver app, dispatch dashboard, tracking, payouts. You hire and pay drivers directly. This is the trade-off: lower per-delivery cost, but you own the operational complexity.
IHD: high volume (>50 deliveries/week), tight delivery radius, want full control of customer experience. Uber Direct: lower volume, want zero operational overhead, willing to pay $7–10 per delivery. Many restaurants run both — IHD primary, Uber Direct as peak overflow.
Included in every Eatsy plan as a module — no extra software fee. You pay drivers directly. Net cost per delivery is typically $3–5 (driver wages + tips + mileage), versus $7–10 for marketplaces.
You decide whether drivers are W2 employees or 1099 contractors based on your state's labor laws. Eatsy provides export-ready payroll data; we don't handle classification or insurance.
Yes — drivers can be assigned to multiple restaurant accounts (your other locations, or partner restaurants). Useful for restaurant groups or shared-fleet co-ops.
Customers see live driver location and ETA in your branded app, on the order confirmation page, and via SMS. Same UX as marketplace tracking — branded as you, not the dispatch provider.
IHD: dispatch your own drivers, keep every dollar.
See how the integration works in your stack. 15-minute demo. Hablamos español.